FAQ

Can a student get a license within the registered classes?

The driving license depends upon the student's performance and the training course selected. Additional training may apply based on performance. 

Can female students be trained by male instructors?

Yes, female students younger than 21 years can be trained by male instructors with an additional fee of AED 10 for a male permit valid for a year.

I have a car driving license from my country. Can this help me?

Yes! You are eligible for 15 hours of car training compared to beginner training of 20 hours only if your valid & original driving license is issued between 2 to 5 years. 
Similarly, you are eligible for 10 hours of car training compared to beginner training only if your valid & original driving license is issued over 5 years.

How I can transfer my file from other driving institute to FDC? I have already appeared for 5 Road Tests.

You will be required to provide a clearance letter for your RTA file from the other institute and bring the file to FDC head office located in Roweiyah or any of the branches of FDC. You will have to go for FDC evaluation test & take 4 hours of mandatory driving sessions, as per RTA rules before you can book your road test. There will be no theory lectures required but if your theory test result has passed the expiry date, you will  have to redo the required stages after the file renewal  as per the RTA instructions.

Do I require to come myself to make the international driving license or I can send someone on my behalf?

You need to fill the application form, sign it and send anyone to apply on your behalf. You may download the form from the link. download

Is there any option for the people who require getting the Driving license on fast or urgent basis?

For fast-track driving course, you may opt for FDCs Elite Driving Course.

I have lost my Emirates ID Card, but I have documents from Emirated ID card office, can I apply for my driving license?(Open file)

It is mandatory to have Emirates ID card to open the RTA file. 


 

Is it possible to take training in any other FDC branch after making registration at FDC head office?

Yes, you may register in Al ruwayyah 3 (HO) and take your driving classes in any of the FDC Branches in which training is provided. You may also opt for another branch later during your training at no additional cost.

Can I switch from regular classes to any other course? If so, will I have to pay more for that?

Yes, if you change from one course to another you will be required to pay AED 120 as course change fees in addition to extra amount to cover the cost difference between the two courses. If the fees of the new course is lower than the existing course the difference will be refunded to the customer. Should you wish to opt for Gold/Platinum course the above mentioned course change fees will not be applicable.

Is it possible to get extra practice sessions before the final RTA road test?

Yes, you may take extra practice sessions. You'll be required to call your course in-charge in advance to book the session. Please note your course session charges will apply per session.

I have already opened driving license file from Abu Dhabi Police Headquarters. I just want to do practice in Dubai

It’s not possible since you have a learning permit in Abu Dhabi and as per the RTA rule you cannot take driving classes in Dubai

By when do I need to pay the balance course fee? Will I be notified?

After your classes have commenced the course in-charge will then guide you as to when and how you can make the balance course fee

Can a U.S.A citizen use his driving license in UAE while on visit visa for a month?

​A person needs to have a UAE driving license to drive in UAE. In order to get a UAE driving license the person must have a residence visa. In this case please check with the RTA

Is there a rule that prohibits pregnant women from taking driving lessons in Dubai? Is there a standard form for this special permission from the doctor? If not, what must it say? That I am fit to take driving lessons?

Pregnant women can take driving lessons but they need to get special permission from the doctor. At the time of registration we will make the student sign a form stating that it is on their own risk they are taking driving lessons

If I register online, will the cost be same, or will I pay extra charges?

There will be an additional amount of 25DHS as online fee. If you register online, the minimum payment required is 600dhs to register with FDC. You can choose to pay minimum amount or any other amount to pay online

I’m an Indian with US driving license. What is the procedure to open the file?

If your US driving license is still valid then you will register as a GCC student

Is Desert driving license different from a normal license?

Yes a Desert driving license is different from a normal license. It is only used by tourism companies to take tourists to the desert

What happens if a person not having a driving license wishes to come with me during the Desert driving course?

In this case, without a UAE or International Driving license, the other person cannot attend the course.

I’m holding a UAE residence visa & already have international license do I need Affidavit from the consulate?

International license will hold no value once you have a residence visa stamped on your passport. Holding your country’s license will help in reduction of classes

I wish to transfer my training from one branch to another; do I need to pay for the transfer?

No, there are no transfer charges

Can I choose my Instructor?

Yes, but depending upon the availability of the instructor he/she will be assigned to you

If you fail the theory test, the next time you will take again is the same question you will encounter?

If you go for another test you will have a new set of questions

What if I have opened a file in other driving school but want to transfer it to FDC?

We would need the following documents and you can start your training:
Passport copy (valid Dubai residence visa).
2 photographs (passport size).
Original file from traffic department with valid L.P
Letter from previous driving school stating number of classes already taken along with NOC.
Original Emirates Identity Card 

If I can't attend a training class, how can I cancel it?

You need to inform your course in-charge or call FDC call center at 800178378 least 48 hours in advance to stop the class.

If my instructor is absent, who will take my class?

Kindly approach the CSR Staff in the main HQ and another instructor will be allocated if available

What if I am absent for my test?

Firstly, you will be marked as absent. Secondly, to reappear for the test you will have to make the payment again

I am going on annual leave and want to stop training?

You need to inform your CSR or call FDC call center at 800178378 at least 48 hours in advance to stop the class.

If I am not happy with my instructor, how can I change it?

Kindly approach the CSR in the main Administration building and they will do the needful.

Why should I go and take safety hall demonstrations?

The road safety lecture is lecture no.8 and it is mandatory to take all 8 lectures as per RTA in LMV course. Moreover, the safety hall demonstrations are very useful and beneficial to understand how to keep yourself and your family safe while driving

Why should I attend 8 lectures in LMV Course?

As per RTA rule, it is mandatory to take all 8 lectures and clear theory test before proceeding with the practical training.

Why should a "beginner" attend Simulator classes?

All Beginner students are advised to take simulator classes in order to familiarize themselves with the mechanisms of a real car. It really helps you get the most out of your on-road lessons when they start. Learn to control the car at your own pace in a safe environment before your first on-road lesson. You'll get loads of feedback and we will advise you best ways to deal with tricky situations on road

I want to transfer my file from another Emirate to Dubai, what is the procedure for that?

If the training file has been transferred from another emirate to the emirate of Dubai, in accordance with the requirements specified in Article 89 of the Regulations for the Law of traffic, it is applied to one of the two following courses:

In case the student didn't reach till the stage of road test (final test) in the other emirate, they will have to undergo all the training and examination requirements for the requested license type contained in the training system in the emirate of Dubai, regardless of the number of training classes received.
In case the student has gone through all the training and examination procedures in the other emirates and failed the road test, he will be required to take theory test, parking test, assessment test, 8 practical classes and road test.
Note:

Student must undergo examination of knowledge test in the Emirate of Dubai, regardless of whether the result in the same examination in the other emirate was positive. Failing in this test will require attending all 8 lectures before booking for another knowledge test appointment.

I’m a student at other driving institute? Can I transfer my file to FDC and enroll in ELITE course?

Yes, You can by getting clearance letter and RTA file from other driving institute.

What is Elite Driving Course?

It is a LMV driving course that will be delivered in high-end luxury cars and services that can be customized to suit customer’s needs.

I forgot my password. How do I recover it?

In the event you forgot your password, follow these steps to restore it:
Click on “Forgot Password?” it can be found in the “Student Login” page. Below “Need support?”
“Reset Password” window will open, then fill in the required fields (Mobile number must be the registered mobile number of the registration)
A notification will pop up that the password has been reset and the new password is sent VIA SMS to the registered mobile number, after receiving the SMS, click to “here” to log in the account
Enter the registration number and the password received via SMS. Click on “LOG IN”.
To reset your password:
Enter the registration number, Old password (will be the same received VIA SMS), New password and Captcha code.
Enter new password following the tips below:
The password should be of exactly 8 characters
Add one capital letter (i.e. A)
Add one small letter (i.e. a)
Add one number (i.e. 1) 
Ensure to type the exact password in both ‘new’ and ‘confirm’ fields
If all requirements are filled correctly, green checkmarks will appear at the end of each requirement, then click “Save” and re-login with the newly created password.

Can I conduct the eye test at FDC?

Yes, the eye test is available at FDC's main branch.

Can a student transfer his/her file to another school or another Emirate when his/her RTA file is expired?

In case the student wants to transfer his/her file to another school or another Emirate when his/her RTA file is expired, he/she has to renew the RTA file first to be able to apply for file transfer.

How can I get the RTA learning permit?

For applying RTA learning permit the student must visit the nearest branch or the headquarters.
Once the permit is applied, the student can find the learning permit on his/her mobile application or by visiting the headquarters/Branches
Note: The RTA learning permit is valid for three months from the issue date of the permit, if it expires the student will be paying the cost to reapply for the Learning Permit.

Who are considered beginners?

If you’re a student who does not hold a driving license, you will be considered a ‘Beginner’ and you will be registering as a 40-class student with practical training and tests to obtain your UAE driving license.

What is the eligibility criteria to learn driving and acquire a license in the Emirate?

Students need to be above the age of 17 years and 6 months to start their lessons for Light Motor Vehicle. The license will be issued only upon the completion of 18 years of age.
Student must be an Emirati national or possess a valid residency visa from the UAE.

Can I apply for a Dubai license course if I have a residency visa from any other emirate of Dubai

Yes, provided the submission of the following documents from your end, in addition to the regular requirements while opening a file with us:

Trade license copy of the Dubai office as well as of visa holding Emirate.
Letter from the company stating that you are presently working in Dubai office/ branch.

Where are lectures held?

Physically at FDC and online option

Where can I get my eye test done from?

FDC also provides the facility of doing this at our Main CenterAl ruwayyah 3
Road Transport Authority approved eye test centres

Are there any exemptions for citizens of any specified countries?

If you are a citizen of the listed countries, holding a valid driver’s license, you are exempted from taking any classes or tests.
You may get your home country license converted to a Dubai driving license.

How many days are required to start the lectures and practical training?

The commencement of the lecture and training period is subject to the waiting period.

Is there a different license to drive a manual or automatic gear vehicle?

Yes, a manual license holder can drive both gear vehicles, automatic and manual. However, an automatic license holder is permitted to drive an automatic-gear vehicle only.

Is there any option for the people who require getting a Driving license on a fast or urgent basis?

Yes, we do offer for fast/urgent course.
For a fast-track driving course, you may opt for the Elite/Lumpsum package

I lost my Emirates ID, however I have emirates ID copy. Can I apply for my driving training?

Yes, you can apply for driving training if you provide digital copy of your emirates ID.

Can I switch from regular classes to any other course? If so, will I have to pay more for that?

 Our valuable customer can switch from regular course to custom, Lumpsum and Elite with some extra charges as per defined package fee. *Terms and Conditions applied

How to renew my learning permit?

To renew your learning permit, you can visit our nearest branch or you also can call our call center for renewal.

FDC provides transportation?

Yes, you can check with the customer service desk 800178378

Do you have Smart channels, such as a website and smart applications for complaines?

yes, please go to FDC website: www.firstdrivingcentre.ae for more details

What are the working hours in FDC?

Office from 7am to 8pm.
Training from 08:30am to 11:00pm

Do you have training for special needs?

Yes, FDC provides special training for people of determination

What services are available for people with special needs?

Training for getting a driving license and advanced training

What type of disabilities can you train for?

. right leg disability.
. left leg disability.
. right-hand disability.
. left-hand disability.
. Both legs disability.
.Right leg with left-hand disability.
. left leg with right-hand disability.
.Right leg with right-hand disability.
. left leg with left-hand disability

I have a driving license, do you provide defensive training?

yes we do.

My son /daughter is 17 years old, can they open a file for themselves?

No, they can open a file only at the age of 17 and a half.

I'm a UAE / GCC citizen- Dubai resident. What documents are required to open the file?

A valid Emirates ID, Eye test

I'm a Resident in another emirate sponsored by a company What documents are required to open the file?

A valid Emirates ID
• A certificate issued by the concerned authorities proving that he works, studies, lives (lease contract) or invests in Dubai.
• Company's commercial license copy for both Dubai and the other emirate branch

I'm a Resident in another emirate on personal sponsorship. What documents are required to open the file?

valid Emirates ID
• Proof of work or study or has a lease or investment contract in Dubai

I'm a UAE passport holder without a family book (decreeholders/children of female citizens):What documents are required to open the file?

Valid UAE Passport.
• Present the decree (for the decree owners).
• To Whom It May Concern Certificate from the Federal Authority for Identity and Citizenship (children of female citizens).

I'm a Diplomat who does not hold a driver's license. What documents are required to open the file?

Valid Emirates ID (If any)
• Passport copy
• Letter from the Ministry of Foreign Affairs addressed to RTA to open Learning file
• A valid consular card issued by the Ministry of Foreign Affairs and International Cooperation.

I'm a Taxi driver: What documents are required to open the file?

Valid Emirati ID or a copy of the identity registration application(this exception is for companies excluded by the RTA), provided that the license is not issued to him until presenting a valid emirates ID.

I'm a Diplomat holding a driver's license.: What documents are required to open the file?

Valid Emirates ID (if any)
• A letter from Ministry of Foreign Affairs
• Present the original of the previous valid license, regardless of its source, and take a photocopy of it (legal translation is required for non-Arabic or English licenses)
• A valid consular card issued by the Ministry of Foreign Affairs and International Cooperation

I'm a Driver whose nationality is from non-exempted countriesand holds a driver's license issued from an exempted country.: What documents are required to open the file?

Valid Emirates ID
Passing the direct Test ( depends on which excempt country)

I'm a driver who has passed the road test for more than a year and has not been issued a driver's license. What documents are required to open the file?

Valid Emirates ID

I'm a driver whose nationality is not from the exempted countries, sponsored by Emirates Airlines or Fly Dubai and who has a previous license. What documents are required to open the file?

• Valid Emirates ID.
• Show the previous license
• The profession should be (pilot or Cabin Crew).

I'm a driver whose nationality and license are from the exempted countries, and my original license is lost.: What documents are required to open the file?

• A Valid Emirates ID.
• A letter from the issuing authority certified by the UAE Ministry of Foreign Affairs stating that he has a driver's license or confirming the validity of the license data from the consulate.

I'm a A driver working in Dubai holder of an exempted drivinglicense resident outside of Dubai under the sponsorship ofcompany or governmental or semi-governmental institution. What documents are required to open the file?

• A valid Emirates ID.
• Certificate from the employer in Dubai.
• Present the original previous license and take a photocopy of it(legal translation of non-Arabic or English licenses is required

I'm a judge and advisor holding a driver's license. What documents are required to open the file?

• A Valid Emirates ID
• No objection letter from the Ruler's Court or Legal Affairs Department of the Government of Dubai.
• Present the original valid previous license, regardless of its source, and take a photocopy of it (with a request for legal translation of licenses other than Arabic or English).

I need to renew my expired driving license for more than 10 years. What documents are required ?

• A Valid Emirates ID
• Passing the assessment road test.
• Or present a valid driver's license from the exempted countries

Address
Al Ruwayyah Third, Dubai