Privacy Policy

• First Driving Centre  ("FDC")  is committed to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data. By accessing our services or using our digital platforms, you acknowledge and agree to the terms set forth in this Privacy Policy.

1. Scope of this Privacy Policy
   • This Privacy Policy applies to all services provided by FDC, including those offered via our website, mobile applications, and social media channels. It excludes services or platforms governed by separate privacy policies that do not reference this Privacy Policy.
2. Definition of Personal Information
   • Personal information refers to any data that can identify you as an individual. FDC may collect the following personal information:
     • Name, gender, date of birth, and identification document details.
     • Contact details such as billing address, phone number, email address, and fax number
     • Payment information, including banking details and debit/credit card data.
     • Information on courses and services purchased.
     • Demographic details such as education, occupation, household income, interests, and activities.
     • Communication history via our website, call center, or mobile application.
   • Account details, including service usage history, billing, and registration records. If you provide us with personal information about another person, you confirm that they have been informed and consent to the collection and processing of their data under this Privacy Policy.
3. How We Use Your Personal Information
   • We use your personal information to:
     • Process and confirm bookings for courses and services.
     • Validate your identity when accessing services or contacting our support channels.
     • Manage your account, track your course progress, and provide tailored updates.
     • Communicate new services, offers, or updates relevant to you.
     • Comply with legal and regulatory obligations.
     • Enhance the security of our platforms and prevent unauthorized access or fraudulent activities.
     • Conduct statistical analyses for internal purposes or share anonymized data with trusted partners.
   • FDC may monitor your service usage and record communications for training, quality control, and compliance purposes.
4. Cookies and Tracking Technologies
   • FDC uses cookies to enhance your experience on our digital platforms. Cookies enable us to:
     • Provide essential functionality, such as remembering items in your cart or form entries.
     • Analyze website usage to improve performance.
     • Save your preferences for a more personalized experience.
   • By using our platforms, you consent to our use of cookies. You can manage or disable cookies through your browser settings, but certain functionalities may become unavailable.
5. Sharing and Disclosure of Personal Information
   • We may share your personal information with trusted third parties, including:
     • Agents, subcontractors, or suppliers who facilitate our services.
     • Government and regulatory authorities (e.g., Road and Transport Authority) to comply with legal obligations.
     • Emergency services in urgent situations, including sharing your approximate location.
   • FDC does not sell personal data to third parties. We may, however, share anonymized data with partners for analysis, research, or marketing purposes.
6. Direct Marketing
   • With your consent, FDC, affiliated companies, and trusted partners may contact you with promotional offers or updates via email, SMS, or phone.
   • You can opt out of receiving promotional communications at any time by following the "unsubscribe" link in emails or contacting our customer service team. Informational messages related to account management or course progress are excluded from this opt-out option.
7. Retention of Personal Information
   • Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal and regulatory requirements. For example:
     • Data related to course enrollment is retained until you acquire your driving license and for a reasonable period thereafter.
     • Payment and transaction data may be stored for auditing or regulatory purposes.
8. Your Rights
   • You have the right to:
     • Access your personal information by contacting us.
     • Update or correct inaccuracies in your personal data through our digital platforms or by reaching out to our support team.
     • Withdraw consent for data processing, subject to applicable legal or contractual obligations.
9. Login Credentials and Account Security
   • To access our services, you may be required to set up an account with a username and password. These credentials are personal to you, and you must ensure they are kept confidential. FDC is not liable for any unauthorized access or misuse of your account due to the sharing or mishandling of your credentials.
10. Data Security Measures
    • FDC implements robust security measures to protect your personal data, including:
      • Encryption protocols for sensitive information.
      • Regular security audits and monitoring to prevent unauthorized access.
    • Secure storage of account and payment details on protected servers.
11. Updates to this Privacy Policy
    • FDC reserves the right to update this Privacy Policy at any time. Changes will be posted on our website and will take effect immediately upon publication. Continued use of our services constitutes acceptance of the revised policy.
12. Governing Law and Jurisdiction
    • This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of UAE courts.

Contact Information

For questions, concerns, or requests related to your personal data, please contact us:

1. Email: ask@firstdriving.ae
2. Phone: 600178378
3. Address: First Driving Centre, Al Ruwayyah 3, Dubai, UAE